Frequently Asked Questions
These are the most commonly asked questions about theboldstep
These are the most commonly asked questions about theboldstep
The Bold Step is a Pakistani footwear brand offering stylish, comfortable shoes for men and women. From everyday essentials to standout styles, we're here to help you step into confidence.
We're based in Karachi, with our outlet at Shop No. 12, Alines Apartment, North Karachi, and we deliver nationwide across Pakistan.
You can reach us at theboldstep7@gmail.com or message us on WhatsApp at 0333 2779757. We're happy to help with any questions.
Yes! You can visit us at Shop No. 12, Alines Apartment, North Karachi. We'd love to help you find your perfect pair in person.
Simply browse our collection, select your size, add to cart, and check out. You'll receive a confirmation once your order is placed.
Orders are typically delivered within 3–5 working days, depending on your location.
Delivery charges (if any) will be shown at checkout before you confirm your order.
We accept returns within 7 days of delivery for unworn items in their original condition and packaging.
Contact us at theboldstep7@gmail.com or on WhatsApp with your order number, and our team will guide you through the process.
We're sorry for the inconvenience—reach out to us right away and we'll arrange a replacement or refund.
Once your returned item is received and inspected, refunds are processed within 5–7 working days.
We offer Cash on Delivery (COD) so you can check your order first, then pay the rider. We also accept JazzCash, EasyPaisa.
Yes—COD is our preferred method. Check first, then pay the rider.
Absolutely. All online payments are processed through secure channels for your protection.
At checkout, select your preferred method and follow the simple on-screen instructions to complete your payment securely.
Each product page includes a size guide. If you're unsure, message us and we'll help you find the perfect fit.
Most of our footwear fits true to size, but we recommend checking the size guide on each product for the best fit.
Material details are listed on each product page so you know exactly what you're getting.
Keep them clean and dry, store them in a cool place, and wipe gently with a soft cloth to maintain their look.