CLAIM POLICIES
CLAIM POLICY
At The Bold Step, we stand behind the quality of our footwear. We'd like to bring to your attention that several factors can affect the lifespan of your shoes, including frequency of use, rough terrain, and harsh weather conditions. We offer a one-month claim policy from the date of purchase. If you experience any issue during this period, please visit our store at Shop No. 12, Alines Apartment, North Karachi, along with your proof of purchase, to submit your claim. Our team will carefully investigate the matter and work towards the best possible solution.
DEFINITION OF A DEFECTIVE PRODUCT:
A defective product is one that has an imperfection resulting from a manufacturing or design fault.
Examples of what is not considered defective:
- Worn stitching, worn soles, or frayed webbing due to normal wear
- Damage resulting from misuse, general wear and tear, or improper storage
- Broken or damaged laces, lace-retention devices, and worn soles
- Discoloration or damage caused by exposure to water, heat, or chemicals
- Creasing, stretching, or shape changes that occur naturally with use